Shipping policy
Shipping Information
At AcuDaily, we’re happy to offer FREE shipping on all orders.
We know you’re looking forward to receiving your order, so we aim to process and dispatch every package as quickly and smoothly as possible.
Order Processing Times
Please allow 1–3 business days for your order to be processed and dispatched after it is placed.
An order is considered dispatched once it has been handed over to our shipping carrier and has begun its journey to your delivery address.
During particularly busy periods, promotional events, or holidays, processing may take up to 7 business days.
Once your order has been dispatched, you will receive tracking information where available so you can follow your package.
Estimated Shipping Times
Estimated delivery times refer to the transit period after your order has been dispatched. Delivery times can vary depending on your location, the shipping carrier, customs processing, and other factors.
Our current estimated delivery times are:
🇺🇸 United States: 6-9 Business Days
Please note that these are estimates rather than guaranteed delivery dates.
During peak shopping periods and holidays, shipping carriers may experience additional delays or slower tracking updates. International shipments may also occasionally be delayed by customs or local delivery procedures, which can extend the estimated delivery timeframe.
Tracking Your Order
Once tracking information becomes available, you can use your tracking number on our Track Your Order page to see the latest status of your shipment.
Please allow some time after dispatch for the carrier’s tracking system to update.
If you cannot locate your tracking information or have any questions about your shipment, please contact us at: support@acudaily.com
Including your order number will help us assist you more quickly.
Order Changes and Shipping Details
Customers are responsible for ensuring that the shipping information entered at checkout is complete and accurate.
Incorrect or incomplete shipping information may result in processing delays, failed delivery, or cancellation of the order.
If our system identifies a possible issue with your delivery address, our customer support team may contact you by email to confirm your details. If we are unable to verify the required information, your order may need to be delayed or cancelled.
If you notice an error in your shipping details after placing your order, please contact us at: support@acudaily.com
Please do so within 24 hours of placing your order.
We will make every reasonable effort to update your information before fulfilment. However, once an order has entered processing or has been dispatched, we cannot guarantee that changes can still be made.
Delayed Deliveries
We understand how important it is to receive your order on time, and we work to dispatch orders as quickly as possible.
Occasionally, however, delivery delays may occur due to circumstances outside our reasonable control, including:
- Severe weather
- Transportation disruptions
- Courier delays
- Customs processing
- High seasonal shipping volumes
- Address verification issues
- Product availability
- Payment processing issues
- Other unforeseen logistical circumstances
If we become aware of an issue with your order before dispatch that is likely to cause a significant delay, we will make reasonable efforts to notify you.
Once your package is with the shipping carrier, the exact delivery schedule is generally determined by the carrier. While AcuDaily cannot guarantee a specific delivery date, we will always do our best to provide available information and assist with delivery concerns.
Lost or Stolen Packages
We understand how frustrating it can be when a package cannot be located.
If your tracking information shows an unusual delay, or you believe your package may have been lost during transit, please contact us at: support@acudaily.com
Please include your order number and tracking number, if available.
We may ask you to contact the shipping carrier directly, and where appropriate we will also assist with available shipment information or follow-up.
If tracking shows that your package has been delivered but you cannot locate it, we recommend checking:
- Around your property or designated delivery area
- With other members of your household
- With neighbours where appropriate
- With your building reception, concierge, or management
- Directly with the shipping carrier
For packages that appear to have been stolen after confirmed delivery, the carrier or local authorities may request additional documentation or a report depending on the circumstances.
Any replacement or other resolution for a lost or stolen shipment will be considered based on the individual circumstances and applicable consumer protection laws.
Incorrect Shipping Address
Please carefully check your shipping address before completing your purchase.
If an incorrect or incomplete address supplied at checkout results in a package being delayed, returned, delivered to the wrong location, or becoming undeliverable, AcuDaily may not be able to provide a free replacement or refund.
If you discover an address error, contact us at support@acudaily.com within 24 hours of placing your order, and we will do our best to correct it before fulfilment.
Customs, Duties and Import Charges
International orders may be subject to customs procedures, import duties, taxes, or other charges depending on the destination country and applicable local regulations.
Any applicable charges and responsibilities should be determined according to the terms displayed at checkout and the laws of the destination country.
Customs clearance may also occasionally result in additional delivery delays outside AcuDaily’s control.
Shipping Policy Updates
AcuDaily reserves the right to update or modify this Shipping Policy when necessary.
The version of this policy published on our website at the time of purchase will apply to your order, subject to any rights you may have under applicable consumer protection laws.
We encourage customers to review this page before placing an order so they are familiar with our current shipping terms.
If you have any questions about shipping, tracking, delivery, or an existing order, please contact us at: support@acudaily.com
We’ll be happy to help.