Refund policy
Return & Refund Policy
At AcuDaily, we are committed to providing practical wellness products designed to support better posture, movement, comfort, and confidence in everyday life.
We want you to have enough time to properly experience your purchase, so for non-defective products, we recommend using your product for at least 14 days before considering a return.
If you are not satisfied with your purchase after 14 days and are still within our 60-Day Money-Back Guarantee period, please contact us at support@acudaily.com and our team will be happy to assist you.
Cancellation Policy
If you need to make changes to or cancel your order, please contact us within 24 hours of placing your order.
After this period, your order may already have entered the processing or fulfilment stage, and we may no longer be able to make changes or cancel it.
If your cancellation request is successfully processed within the 24-hour window, your refund will be issued within 7 business days. Please note that the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
60-Day Money-Back Guarantee
We stand behind our products and encourage you to give your AcuDaily product a fair try for at least 14 days so you have time to become familiar with how it fits into your daily routine.
If, after 14 days, you are still not satisfied with your purchase, you may request a return within the applicable 60-Day Money-Back Guarantee period.
Please note that any original shipping charges, where applicable, are non-refundable.
To request a return, please contact our support team through the form on our Contact Us page or email us directly at: support@acudaily.com
To help us process your request as quickly as possible, please include your:
- Order number
- Full name used when placing the order
- Email address used when placing the order
Our support team will provide you with the next steps for your return. Please do not send a product back without first contacting us and receiving return instructions.
Damaged or Defective Items
We take care in preparing and packaging every order. An item is considered damaged if the product itself arrives physically broken, defective, or otherwise unusable due to damage that occurred before or during delivery.
Damage to the outer packaging alone, such as a dented or crushed shipping box, is not considered product damage if the item inside remains in good condition.
If your product arrives damaged or defective, please notify us within 72 hours of delivery by emailing: support@acudaily.com
Please include:
- Your order number
- A brief description of the issue
- Clear photographs showing the damage or defect
Once we review the information provided, we will determine whether the item qualifies for a replacement at no additional cost.
Products damaged through misuse, improper care, normal wear and tear, or use contrary to the provided instructions are not eligible for replacement or refund under our damaged-item policy.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
Shipping and Delivery
We work to ensure that orders are processed and delivered as smoothly and promptly as possible.
However, shipping delays may occasionally occur due to circumstances outside our direct control, including:
- Courier delays
- Customs processing
- Severe weather
- Transportation disruptions
- Incorrect or incomplete delivery information
- Other unforeseen shipping circumstances
Once an order has been transferred to the shipping carrier, delivery schedules may be affected by the carrier's operations.
If you experience an issue with your delivery, we recommend first checking your tracking information and contacting the relevant courier where appropriate. You may also contact us at support@acudaily.com, and we will do our best to assist with information available to us.
AcuDaily cannot guarantee delivery timeframes where delays are caused by events outside our reasonable control.
Lost or Stolen Packages
Customers are responsible for providing a safe and accurate delivery location.
If tracking information shows that a package has been successfully delivered but you cannot locate it, please first check:
- Around your property or designated delivery area
- With household members
- With neighbours where appropriate
- With your building reception or management
- Directly with the shipping carrier
You may also contact us at support@acudaily.com, and we will assist where reasonably possible.
AcuDaily cannot be held responsible for packages that are lost or stolen after confirmed delivery, except where otherwise required by applicable consumer law.
Incorrect Shipping Address
Customers are responsible for ensuring that all shipping information entered during checkout is complete and accurate.
If you notice an error in your shipping address, please contact us at support@acudaily.com within 24 hours of placing your order.
We will make every reasonable effort to update the address before fulfilment. However, once an order has entered processing or has been shipped, we may no longer be able to change the delivery information.
If an incorrect or incomplete address supplied by the customer results in a package being undeliverable, lost, returned, or delivered to the wrong location, AcuDaily may not be able to provide a free replacement or refund.
Policy Updates
AcuDaily reserves the right to update or modify this Return & Refund Policy when necessary.
The version published on our website at the time of purchase will apply to your order, subject to any rights provided to you under applicable consumer protection laws.
By purchasing from AcuDaily, you acknowledge that you have reviewed and accepted the terms of this Return & Refund Policy.
If you have any questions about a return, refund, exchange, damaged item, or delivery, please contact us at: support@acudaily.com